Kaleidoscope Theatre for Young People

Privacy Policy

How we collect, use and protect the personal information you and your family share with us.

Last updated: November 2026

Our commitmentWhat we collectHow we use itChildrenSharingYour choicesSecurityCookiesContact

We never sell your data

Not to anyone, ever.

Only what we need

Used only for why we asked.

You’re in control

Unsubscribe, update or ask anytime.

Kept safe

Secure systems and limited access.

Section 1

Our commitment to you

Kaleidoscope Theatre Productions Society (“Kaleidoscope”) collects personal information to share theatre with young people and families, run our programs, and keep in touch with our community. We know your privacy matters, especially when it comes to your children.

We handle personal information in line with British Columbia’s Personal Information Protection Act (PIPA). We collect only what we need, use it only for the reasons we collected it (or with your permission, or as the law requires), keep it secure, and let you see and correct it.

Section 2

What we collect

We collect personal information from ticket buyers, donors, students and their families, volunteers, and people who’ve shown an interest in Kaleidoscope. Depending on how you connect with us, this may include:

  • Contact details: name, address, email and phone number.
  • Your history with us: tickets purchased, class and camp registrations, and donations.
  • For students in our programs: the student’s name and age, parent or guardian details, emergency contacts, authorized pick-up adults, and any medical, allergy, accessibility or support needs you share with us.
  • Program details: information related to a program, such as past participation or T-shirt size.
  • Website information: technical information collected automatically when you visit our website (see “Cookies & analytics” below).

Section 3

How we use it

  • To process ticket purchases, registrations and donations, and issue receipts.
  • To run safe, supportive programs, including caring for students’ health, safety and individual needs.
  • To communicate with you about your tickets, programs and account, and, if you’ve agreed, to send newsletters and updates.
  • To understand our audiences, improve our programs and website, and plan for the future.
  • To meet our legal, financial and charitable reporting obligations.

Kaleidoscope never sells, rents or trades your personal information.

Section 4

Children’s information

Information about children is provided by their parent or guardian when they register. We use it only to support the child’s participation, safety and wellbeing in our programs.

Medical, allergy and support information is shared only with the staff and instructors who need it to care for your child. For our approach to photos and video at programs and events, see our Terms of Use.

Section 5

Who we share it with

We work with trusted service providers who handle information on our behalf and only according to our instructions:

  • ACTIVE Network runs our class, camp and lesson registration. When you register, you share your basic account information with both Kaleidoscope and ACTIVE. See ACTIVE’s privacy policy.
  • Our online Box Office (TicketSearch) for show tickets.
  • Constant Contact for email newsletters.
  • HiBid for our online auctions.
  • Payment processors, and website and IT providers.

Some of these providers store information outside Canada, where it may be subject to the laws of those countries. We may also disclose information when required or allowed by law.

Section 6

Your consent & choices

When you give us your information for a purchase, registration or donation, you consent to us using it for that purpose. You only need to provide what’s reasonably required for what you’re doing with us.

  • Unsubscribe from our emails at any time using the link at the bottom of every message.
  • Change or withdraw your consent for other uses by contacting us.
  • See and correct your information: you can update much of it yourself in your online Parent Account or Box Office account, or ask us for a copy of the information we hold about you.

Section 7

Keeping it safe

Your information is protected against unauthorized access, use or disclosure, and only authorized Kaleidoscope staff can access it. Our website uses a secure, encrypted (https) connection, and payments for class and camp registration are processed to the payment industry’s highest security standard (PCI Level 1).

We keep personal information only as long as we need it for the purposes above or as required by law, then dispose of it securely.

Section 8

Cookies & analytics

Like most websites, ours automatically receives some technical information when you visit, such as your IP address, browser type and the pages you view. We use this to keep the site running smoothly and to understand how it’s used.

We use tools such as Google Analytics and the Meta (Facebook) Pixel, which use cookies to measure visits and the reach of our advertising, and Google reCAPTCHA on some forms to block spam. These tools don’t give us your name or contact details.

You can block or delete cookies in your browser settings, and manage ad personalization through Google Ad Settings and your Facebook ad preferences.

Section 9

Questions or concerns

Our Privacy Officer is happy to help with questions about this policy, your consent, or your personal information:

If you’re not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner for British Columbia.

We may update this policy from time to time. The date at the top of this page shows when it last changed.

Questions about your privacy?

We’re happy to help. Reach our Privacy Officer anytime.

Email our Privacy OfficerTerms of Use