Policies & Procedures
PRIVATE VOICE LESSONS
The above policies apply for all voice lessons. In addition:
Maximum Instruction Time
45 and 60 minute private voice lessons are reserved for students age 12 years of age and older. Students younger than 12 years of age are restricted to a maximum 30 minutes of private instruction time in a single day. No exceptions.
Student Attendance & Make Up Lessons
If the student misses a lesson due to illness, personal choice or other extracurricular or school activities, the instructor may, but is not required to, offer a make-up lesson. There are no refunds for missed classes. A maximum of 2 lessons per term may be offered as make-ups. Makeups are not guaranteed and subject to availability.
Makeup classes for student missed classes will only be offered during the pre-determined Makeup weeks at the end of each term unless prior arrangement has been made with the instructor. Makeup classes for student missed classes are not guaranteed and are offered on a first come, first served basis. If the instructor is sick or unable to attend a scheduled class, a make-up lesson will be provided and will be scheduled at a mutually agreeable time outside of the regular makeup week. In the event that a makeup lesson for a class cancelled by the instructor cannot be arranged, then the fees paid for that class will be refunded by the theatre or held on account as a credit for future classes. Scheduled Make-up lessons that are cancelled or missed by a student will be considered made-up. Lessons cancelled due to inclement weather or teacher unavailability will be made up during the semester at a mutually-agreed upon time, or at the end of the term.
Reserved Lesson Times
Individual class times can only be used by the student registered for that class time and cannot be switched, transferred, or used by another student. Class times are not transferable to other students unless prearranged in advance with the instructor and approved by the school director in writing. If a student does not attend their scheduled class due to illness, personal choice, or other extracurricular or school activity, their unused lesson time may be extended to other students for makeup lessons only at the discretion of the instructor. Reserved lesson times not used by the student registered for that class time cannot be shared or claimed by other students without prior written approval from the instructor.
As Kaleidoscope employs a working faculty, it is possible that the instructor may be absent to work on a production. In the event that the instructor is to be absent for more than one consecutive week, make-up classes will be offered if the student desires, and any un-made-up classes will be refunded or held on account as to the wishes of the student.
Policies & Procedures
WITHDRAWLS, REFUNDS, and CANCELLATIONS
Please submit withdrawal and transfer requests in writing. Non-attendance or non-payment of outstanding fees does not constitute a formal withdrawal.
Requests related to may be emailed to email@example.com.
Fall, Winter, & Spring Session Group Classes
- Transfers to another program: No Charge. Transfer must be into another class that term.
- Deadline to Withdraw: 7 Days prior to start of first class for full refund, 24 hours prior to the start of the second class for full credit.
- Cancellation Fee: $25
If you cancel your studio registration after it has been processed but at least one week before the class begins, Kaleidoscope will refund the cost of tuition less a processing fee of $25.00 and any other fees associated with the course above the base course fee. Cancellations of registration made less than seven (7) days prior to the start date of the class, workshop, or camp, but 24 hours prior to the start of the second class will receive a credit towards future programming for one year. After this date, no refunds or credits will be applied.
Spring Break, Pro-D Day, & Summer Programs
- Cancellation Fee: $30
- Transfers to another program: No charge. Transfer must be to another program during season.
- Withdrawals: 7 days before start of the program for a full refund. No refund requests will be accepted after the deadline.
Private Voice Lessons
- Withdrawals: $50 Cancellation Fee and any other fees associated with the course above the base course fee
- Requirements: 1 Month (4 Classes) Written Notice.
- Deadline to Cancel Registration: 14 Days prior to start of first class for full refund.
Should a full program be cancelled by Kaleidoscope for any reason, a full refund, minus the pro-rated value of any class already passed, will be issued. Refunds past the date mentioned above will only be considered due to serious illness or injury and will be subject to the provision of a doctor’s letter. In the event that in-person instruction is not possible due to extreme weather, pandemic, government order, or other cause that is out of control of Kaleidoscope Theatre for Young People, a virtual class on an online platform may be offered to provide for a continuation of learning. In this event, all policies, including refund and cancellation still apply.
In the event that a 2020 Summer Camp program is cancelled due to orders of the Provincial Health Officer or local health authority, families may be offered the following choices for their program tuition:
- A refund for the remaining days of the program;
- A credit of the remaining days of the program held on the student’s account; or
- Directed as a Charitable Donation to Kaleidoscope Theatre Productions Society and provided with a Charitable Tax Receipt for the amount donated.